Frequently Asked Questions
Q: How can I contact your office?
A: The best way to reach us is by completing contact form on this website. You can also email us at hello@easisigns.com or call or text us at (563) 286-6935 or (309) 204-4300.
Q: What areas do you serve?
A: EasiSigns is located in Moline, IL and provides coverage through out the united states, continually adding more cities monthly. Tell us where you need coverage and we will take care of it or refer you to one of our trusted network members.
Q: What days do you offer service?
A: Our routes operate Monday through Friday. We do not provide services on weekends or major holidays.
Q: When can I place an order?
A: Orders can be placed online 24/7. Installation or removal orders received by 5 PM will be processed the next business day.
Q: How do I order an installation?
A: All orders must be submitted through our website. The online process gathers all necessary details for your installation, ensuring accuracy and saving you time. Note: Orders left via voicemail, text, or email will not be accepted.
Q: How do I order a removal?
A: Removals must be ordered online through our website. Simply follow the prompts to provide all required details about your sign.
Q: Can I change the installation date of an order?
A: Yes. Email us at hello@easisigns.com to request a new date. For faster response, text at (563) 286-6935 or (309) 204-4300.
Q: Can I cancel an order?
A: Yes, orders can be canceled up to the morning they are assigned to an installer. Cancellation requests must be submitted online.
Q: Will I receive confirmation for my installation or removal order?
A: Yes. Our system automatically sends an email confirming your order, followed by another email once your order is completed.
Q: How will I know when my installation or removal order is completed?
A: Once our driver completes your order, they update it in our system. This triggers an email notification to you.
Q: What happens if I don’t have enough signs in storage for my installation order?
A: We’ll contact you to discuss options, such as leaving the sign at your listing, or us picking it up.
Q: Do you offer free sign storage?
A: Yes, we provide free sign storage. However, signs unused for over two year must be picked up or will be discarded.
Q: Do you offer free pick-up of my signs?
A: Yes, we provide complimentary pick-up of your initial group of signs for new customers.
Q: What if I need one of my signs returned?
A: We can deliver a sign to your office for a small fee, or you may pick it up at our office.
Q: How do I check my sign inventory?
A: Log into your account, then navigate to the "Inventory" section on the left-hand side to view your stored sign panels and their current locations.
Q: What is your pricing?
A: Our pricing ranges by location. For exact pricing, please contact us. All pricing includes installation of sign post and panel. removal, storage and one complimentary repair or relocation request. Additional posts installs, rider services, and or lockboxes are available for a small fee. Not offered in all locations.
Q: How long is the initial rental period?
A: The initial rental period is 180 days. On day 181, you’ll receive an email reminder to order removal or extend the rental for an additional 90 days for $25.
Q: Am I responsible for lost or damaged posts or anchor stakes?
A: Yes. Customers are fully responsible for lost or damaged posts or stakes. This often occurs when removals are not ordered promptly, so please be proactive.
Updated: Tuesday, November 14, 2023
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